Payment & Refund
This page applies when dypora.com offers paid plans (e.g. Plus), items, or premium features.
Last updated: 04/04/2026
1) Service Plans and Benefits
- Available plans (if any): Free / Plus / Premium…
- Benefits: higher AI limits, premium features, extended game history…
- Pricing and duration: clearly shown before payment.
2) Payment Methods
- Local/international cards, e-wallets, bank transfer, payment gateways… (depending on integrations).
- Invoices/receipts (if applicable) will be provided based on the information you supply.
3) Renewal, Cancellation, and Plan Changes
- If auto-renewal is offered: how to enable/disable and when charges occur must be clearly shown.
- Users may cancel renewal before the next billing period to avoid charges.
- When upgrading/downgrading: the effective rules (immediate or from the next period) must be clearly stated.
4) Refund Policy
Refunds (if applicable) generally depend on the reason and timing of the request:
- Eligible for refund: charged but benefits not received; confirmation error; incorrect charge due to technical error.
- Not eligible for refund: benefits significantly used; terms of service violation; mid-period cancellation not caused by system error.
- Processing time: typically 3–15 business days (depending on payment channel).
5) Payment Issue Resolution
- Send a screenshot of the transaction/receipt and your account email via the support page.
- We may request the transaction code, timestamp, and amount for reconciliation.
Support page: /en/policies/support-complaints
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