Support & Complaints
This page explains how to contact support, report bugs, report violations, and submit complaints about accounts, rankings, game history, payments (if any), and community content.
Last updated: 04/04/2026
1) Support Contact Channels
Support email: [email protected]
Support hours: 08:00–22:00 (daily)
Expected response time: Within 24–72 hours (depending on severity)
2) How to Submit Requests for Faster Processing
- Clear subject line: e.g. "Replay audio looping bug" or "Incorrect leaderboard score".
- Account: display name / login email (if applicable).
- Game info: game ID, timestamp, AI character, link to history/analysis page.
- Evidence: screenshot or short video; browser console log if available.
- Device: PC/Mobile, browser (Chrome/Edge/Safari), operating system.
3) Reporting Violations / Harmful Behavior
If you encounter harmful content (offensive, inciting, fraudulent...) or abusive behavior (spam, bots, game disruption), submit a report via one of these methods:
- Send a support email with a screenshot (include link/game ID if available).
- If there is a "Report" button in-game, use it to submit quickly.
We may hide content, limit chat, restrict features, or ban accounts depending on the severity of the violation.
4) Complaints About Rankings / Results / Data
- Ranking/leaderboard complaints: please include game details and evidence for verification.
- If cheating or a system bug is detected: we may adjust data to ensure fairness.
- If the issue is caused by user network/device errors: the system may not be able to fully restore per request.
5) Disputes and Resolution
When a dispute arises, we prioritize resolution in this order: (1) receive the request, (2) verify, (3) propose a solution, (4) final decision. If necessary, parties may resolve disputes in accordance with applicable law.